ITIL v3 Foundation
Information Technology Infrastructure Library
Total Lectures 13
Available Languages: English & Hindi
OverviewCourse ContentEligibilityCareer Options
Overview
ITIL is a framework that describes set of best practices in IT service management (ITSM). These best practices benefits organization to enhance quality of service they deliver, they also assists organization to overcome difficulties associated with the growth of IT systems. ITIL is the most widely accepted approach by IT service management in the world.
Requirements
Course Content
Lecture 1 - ITIL Foundation
Lecture 2 - Origin and Versions of ITIL
Lecture 3 - Best Practices & Key Benefits
Lecture 4 - Key Terminologies – Part 1
Lecture 5 - Key Terminologies – Part 2
Lecture 6 - ITIL – Phases, Processes, Functions
Lecture 7 - Service Stratergy
Lecture 8 - Service Design
Lecture 9 - Service Transition
Lecture 10 - Service Operations
Lecture 11 - Continual Service Improvement
Career Options
ITIL Process Executive
ITIL Process Manager
Eligibility