ITIL v3 Foundation

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Information Technology Infrastructure Library

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Total Lectures 13

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Available Languages: English & Hindi

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OverviewCourse ContentEligibilityCareer Options

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Overview

ITIL is a framework that describes set of best practices in IT service management (ITSM). These best practices benefits organization to enhance quality of service they deliver, they also assists organization to overcome difficulties associated with the growth of IT systems. ITIL is the most widely accepted approach by IT service management in the world.

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Requirements

 

Course Content

Lecture 1 - ITIL Foundation

Lecture 2 - Origin and Versions of ITIL

Lecture 3 - Best Practices & Key Benefits

Lecture 4 - Key Terminologies – Part 1

Lecture 5 - Key Terminologies – Part 2

Lecture 6 - ITIL – Phases, Processes, Functions

Lecture 7 - Service Stratergy

Lecture 8 - Service Design

Lecture 9 - Service Transition

Lecture 10 - Service Operations

Lecture 11 - Continual Service Improvement

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Career Options

ITIL Process Executive

ITIL Process Manager

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Eligibility